Cancellation Policy

We understand that plans can change, and we aim to make the cancellation process as seamless as possible. Please read through our policy to understand the details:

How to Cancel an Order:

If you wish to cancel your order, kindly contact our customer support team at zenpillowsncushions@gmail.com. Our working hours are Monday to Saturday, 10:00 AM to 6:30 PM.

Key Points to Note:

1. Timely Cancellation:

Orders can only be canceled before they are shipped.

Once the product has been dispatched, cancellation will not be possible. However, you may explore our return policy if eligible.

2. Order Modifications:

If you need to make changes to your order (such as address updates or product modifications), reach out to us immediately. Changes can only be made before the order is packed for shipment.

3. Refund Process:

For prepaid orders, the refund will be processed back to the original payment method within 7 working days of cancellation confirmation.

For COD orders, no payment will be required upon cancellation before shipment.

4. Exceptions:

Orders canceled due to incorrect or incomplete details provided by the customer may be subject to additional charges.

Need Assistance?

For any queries or assistance regarding cancellations, our customer support team is here to help. Reach out via email at zenpillowsncushions@gmail.com, and we’ll respond promptly.

Your satisfaction is our priority, and we’re here to ensure a smooth shopping experience!