Return/ Refund Policy

We understand that sometimes things don’t go as planned. If our product didn’t meet your expectations, no worries! You can initiate a return—no questions asked.

Here’s how it works:

 1. Reach Out to Us:

Fill out the Contact Us form on our website or email us at zenpillowsncushions@gmail.com to initiate your return.

2. Let’s Make it Right:

Once we receive your request, our team will get in touch to understand your concerns and offer a solution.

3. Hassle-Free Pickup:

After approval, we’ll arrange a reverse pickup. Your refund will be processed within 7 working days after we receive the product.

Important Guidelines:

Timeframe: Returns must be initiated within 2 days of delivery.

Easy Pickup: Reverse pickup service is available based on your pin code.

Product Condition: Items must be returned in their original condition without signs of wear or damage to qualify for a refund.

Refund Methods:

Original Payment Method: For online payments, refunds will be credited back to the original payment source once the product passes our quality check.

COD Orders: After a successful quality check, we’ll share a link where you can provide your bank details, and the refund will be processed directly to your account.

Terms & Conditions:

Timely Returns: Products returned after the 7-day window or in used/damaged condition will not be accepted.

Platform Specific Sales: Returns for items purchased via Amazon, Flipkart, or other platforms must follow their respective return policies.

Refund Timeline: Refunds will be initiated within 7 working days from the date of confirmation.

If you have any questions, feel free to contact us at zenpillowsncushions@gmail.com. Our customer support team is available from Monday to Saturday, 10 AM to 7 PM, to assist you.