Exchange Policy

We aim to provide a seamless exchange process for our customers. If you'd like to exchange your order for any of our wide range of products, we've got you covered.

Steps to Exchange Your Order:

1. Initiate the Exchange:

Fill out the Contact Us form on our website or send an email to us at zenpillowsncushions@gmail.com with your order details to get started.

2. Follow Up:

Once we receive your request, our team will contact you to understand the issue and help you find the best resolution.

3. Approval and Pickup:

After your exchange request is approved, we will arrange a reverse pickup of the product for exchange, ensuring a hassle-free process.

Important Points to Remember:

Timeframe:

Exchanges must be initiated within 2 days of delivery. Requests beyond this period will not be eligible.

Reverse Pickup Services:

We offer reverse pickup services for your convenience. However, this service depends on your area's PIN code.

Product Condition:

Ensure that the product being exchanged is returned in its original condition, with no signs of wear, damage, or use. Items that do not meet these criteria will not qualify for an exchange.

Terms & Conditions:

1. One-Time Exchange Policy:

Once an exchange is completed, the product cannot be exchanged or returned again.

2. Exchanges from Other Platforms:

Exchanges are not applicable for items purchased from third-party platforms like Amazon, Flipkart or any other third party Platform.

3. Stock Availability:

All exchanges are subject to the availability of the requested product(s).

Need Help?

If you have any questions or need further assistance, feel free to reach out to us at zenpillowsncushions@gmail.com. Our customer support team is available from Monday to Saturday, 10:00 AM to 7:00 PM.

Your satisfaction is our priority!