Privacy & Cookie Policy

Your Privacy Matters

At ZEN PillowsNCushions, we are committed to protecting your personal information and respecting your privacy. This Privacy & Cookie Policy explains how we collect, use, store, and protect your data when you visit or make a purchase from our website.

Information We Collect

1. Personal Information: When you place an order or sign up, we may collect your:

• Full Name
• Email Address
• Phone Number
• Shipping/Billing Address

2. Usage Data: We collect data about your interactions with our website, such as:

• Pages visited
• Time spent on each page
• Clicks and browsing patterns

3. Cookies: Cookies are small data files stored on your device to help us improve your shopping experience.

How We Use Your Information

We use your information to:

• Process and fulfill your orders accurately
• Provide customer support
• Send updates about our products, offers, and promotions
• Improve website performance through analytics
• Personalize your shopping experience

Legal Basis for Processing

We collect and process personal data based on:

• Your consent (e.g., for marketing communications)
• The need to fulfill a contract (e.g., completing a purchase)
• Legal obligations
• Legitimate interests (e.g., improving our services)

Cookies Policy

We use cookies and similar tracking technologies to:

• Analyze website traffic and usage
• Customize content and ads
• Remember user preferences for future visits

By using our website, you consent to the use of cookies. You can modify your cookie preferences anytime through your browser settings.

Third-Party Services

We may share limited data with trusted third-party services for analytics, advertising, and payment processing. These may include but are not limited to:

• Google Analytics
• Facebook/Meta Ads
• Payment gateways

These services are bound by confidentiality and data protection agreements.

Data Security

We use advanced security measures, including HTTPS encryption, firewalls, and secure servers, to protect your information from unauthorized access, alteration, or disclosure.

Your Rights

• Access the personal data we hold about you
• Request corrections to inaccurate or outdated data
• Request deletion of your personal data, subject to applicable laws
• Lodge a complaint with a data protection authority, if applicable

To exercise your rights, please contact us at support@zenpillowsncushions.com

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including legal and accounting obligations.

Children’s Privacy

Our website is not intended for use by children under the age of 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.

Effective Date: June 22, 2025

Contact Us

If you have any questions or concerns about this Privacy & Cookie Policy, please reach out to us at:

support@zenpillowsncushions.com