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Product-Related FAQs
Below are some of are common questions about products
Are your pillows and cushions suitable for all age groups?
Yes, our products are designed to cater to people of all ages, from children to seniors. We also offer specific options for different needs, such as neck pain relief or lumbar support.
Do you have options for people with specific medical conditions like back pain or sciatica?
Yes, our orthopedic range is specifically designed to address issues like back pain, sciatica, and neck stiffness. Please check the product descriptions for detailed information.
Are the pillow covers removable and washable?
Yes, all our products come with removable and washable covers for easy maintenance.
How do I choose the right pillow or cushion for my needs?
We provide detailed product descriptions and usage guides on our website. If you're unsure, our customer support team can help you pick the perfect product based on your requirements.
Are your pillows and cushions eco-friendly?
Yes, our products are made using eco-friendly materials and sustainable manufacturing practices, ensuring both comfort and care for the environment.
Do your products retain their shape over time?
Yes, our orthopedic pillows and cushions are made with high-quality memory foam that provides long-lasting support and retains its shape even after extended use.
Shipping & Delivery FAQs
Below are some common questions about shipping, and delivery
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS to monitor your shipment’s progress.
Do you ship outside India?
Currently, we only ship within India. We are working on expanding our delivery options internationally.
What happens if I notice discrepancies in delivery?
If you notice any issues with your order’s delivery status, please notify us within 24 hours so we can resolve them promptly.
Returns, Refunds & Exchange FAQs
Below are some common questions about returns, refunds and exchange.
How can I initiate a return?
To initiate a return, please contact our customer support team at support@zenpillowsncushions.com with your order details.
When will I get my refund?
Refunds are processed within 5-7 business days after the returned product is received and inspected.
What is your exchange policy?
Exchanges must be initiated within 2 days of delivery. Products must be returned in their original condition. For more details, please refer to our Exchange Policy page.
Are reverse pickups available for returns and exchanges?
Yes, we offer reverse pickup services for your convenience, depending on your area’s PIN code.
Can I return items purchased on third-party platforms?
Returns for items purchased via Amazon, Flipkart, or other platforms must follow their respective return policies.
Payment FAQs
Below are some common questions about payments.
What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and wallet payments like Paytm and Google Pay.
Is Cash on Delivery (COD) available?
Yes, we offer COD for select pin codes. A small fee may apply for COD orders.
Is my payment information secure?
Absolutely! We use SSL encryption and partner with trusted payment gateways to ensure your payment information is safe.
Do you include GST in the price?
Yes! All our prices are inclusive of GST and all other applicable taxes.
Cancellation FAQs
Below are some common questions about cancellation process.
How can I cancel my order?
If you wish to cancel your order, kindly contact our customer support team at support@zenpillowsncushions.com. Orders can only be canceled before they are shipped.
Can I modify my order after placing it?
Yes, you can update your address or modify products before the order is packed for shipment.
Will I be charged for cancellations?
Orders canceled due to incorrect or incomplete details provided by the customer may be subject to additional charges.
Warranty FAQs
Below are some common questions about warranty.
Do you offer a warranty on your products?
Yes, all our products come with a 1-year warranty against manufacturing defects for cushions and a 2-year warranty for pillows.
How can I claim a warranty?
To claim a warranty, please contact our support team at support@zenpillowsncushions.com with proof of purchase and details of the issue.3. What else is covered under the warranty provided by ZEN?
The ZEN warranty covers manufacturing defects only, which may arise from defective material or workmanship.